Refund policy
Exchanges and returns
We want you to love your Shadow Collective pieces. If something isn't right, here is how exchanges and returns work.
Approval
All exchanges and returns must be approved by Shadow Collective. We approve requests related to sizing or to an error on our part (for example, a wrong item or size, or a defective item). Requests for any other reason may be declined.
How to request an exchange or return
- Email us at contact@shadow-collective.com within 10 days of receiving your order.
- Include your order number, the item, and the reason for your request. If the item is wrong or defective, please include photos.
- Items must be unworn and unwashed, with their original tags.
- We will review your request and reply with the next steps. Please do not send items back before your request is approved.
Returns
- Approved returns are refunded as store credit.
- Return shipping costs are paid by the customer.
Exchanges
- For approved exchanges, Shadow Collective pays the shipping cost to send the new item to you.
In-store exchanges and returns
You can also bring your exchange or return to our physical store. The same approval conditions apply.
Processing time
Once we receive your item, processing takes 10 to 17 days. This includes reviewing the item and issuing your store credit or shipping your exchange.
Questions
Contact us at contact@shadow-collective.com.